Page Highlights
Email: hello@qwen.co.com. Phone: +1 (415) 555-0177. This is the editorial team for the reference site only — not Alibaba, not Tongyi, not the upstream Qwen project. Corrections receive priority response within one to three business days.
Who you are contacting
This contact page reaches the editorial team behind qwen.co.com — an independent reference site with no affiliation to Alibaba Group, the Tongyi research group, or the upstream Qwen project.
Before using the contact details on this page, the most important thing to understand is what this team can and cannot help with. The editorial team behind qwen.co.com can respond to questions about the content of this site: factual corrections, outdated information, accessibility issues, partnership proposals, and press inquiries about the site itself. They can also route you to the right external resource if your question belongs somewhere else.
What this team cannot do: answer technical questions about running Qwen models, provide support for the Qwen inference stack, respond on behalf of Alibaba or the Tongyi research group, or process requests related to Alibaba Cloud billing or API access. For those needs, the support portal page on this site maps the right external channels.
The distinction matters because a significant fraction of contact inquiries arrive addressed to "the Qwen team" and contain technical questions better directed to Hugging Face, GitHub, or Alibaba Cloud. Those messages are not ignored, but the response will be a redirect rather than a technical answer — and the redirect will take longer than if the message had gone to the right channel in the first place.
Inquiry types and the right channel for each
Four broad inquiry categories reach this editorial team — corrections and factual disputes are always the highest priority, followed by accessibility feedback, then partnerships, then general correspondence.
Corrections and factual disputes are the editorial team's highest-priority inbox. If a page on this site contains a factual error — a wrong parameter count, an outdated license term, a benchmark score that has been superseded — email hello@qwen.co.com with the page URL, the specific claim you believe is incorrect, and a source that supports the correction. The team reviews these within one business day if the issue is material to a reader's ability to make a sound decision, and within three business days otherwise. Corrections that are verified are published promptly; if the editorial team disagrees with the correction, a response explaining the reasoning will be sent.
Accessibility feedback covers issues with the site itself: broken navigation, contrast problems, screen-reader incompatibilities, or any barrier that prevents a reader from accessing the content. These are treated with the same priority as factual corrections because they affect the fundamental usability of the resource.
Partnership and linking inquiries cover requests for reciprocal links, content syndication proposals, and reference requests from journalists or researchers writing about the Qwen family. The editorial team evaluates these individually and responds within three to five business days. The site does not accept paid placements or sponsored content of any kind, so those requests will be declined without extensive explanation.
General correspondence — questions about why a particular page was written, suggestions for new topics, or general feedback about the reference — is welcome and receives a response within five business days when volume permits.
Response time expectations
Response times vary by inquiry type — corrections are prioritised, general correspondence is best-effort within five business days.
The editorial team operates on Pacific time and reviews the shared inbox on every business day. Response times during major Qwen release periods may extend by one to two business days because those periods generate a spike in site traffic and a corresponding increase in inbound corrections and questions. If a response is needed urgently, including the word "urgent" in the email subject line will route the message to a faster-review queue. The phone line at +1 (415) 555-0177 is staffed during business hours for time-sensitive inquiries.
For accessibility issues that prevent a reader from using the site at all, a same-day response is the goal regardless of when the message arrives. Those issues are treated as blocking and escalated immediately.
| Inquiry type | Contact | Response window |
|---|---|---|
| Factual corrections and content disputes | hello@qwen.co.com | 1–3 business days; same day for material accuracy issues |
| Accessibility issues | hello@qwen.co.com or +1 (415) 555-0177 | Same business day goal |
| Partnership, syndication, and press inquiries | hello@qwen.co.com | 3–5 business days |
| General correspondence and feedback | hello@qwen.co.com | Up to 5 business days; best-effort during peak periods |
What not to send to this address
Three categories of inquiry cannot be answered by this editorial team and will receive a redirect rather than a substantive response.
Technical support for Qwen models does not belong here. Questions about model loading errors, generation quality, fine-tuning procedures, or inference framework compatibility should go to the Hugging Face discussion tabs or the GitHub issue tracker as described on the support portal page. The editorial team cannot answer those questions and will redirect them.
Inquiries addressed to Alibaba or the Tongyi research group do not belong here either. This site has no relationship with those organisations. Sending a message here will add days to the time it takes to reach the right recipient.
Unsolicited commercial pitches — link-selling proposals, guest-post offers with payment attached, SEO service solicitations — are deleted on receipt. The editorial independence of this reference depends on not engaging with that category of outreach, and there is no exception to that policy.